City Network Status

Network disturbance at FRA1 region.

2019-08-30 18:00 – After a few hours of monitoring the situation, we clear this status as all affected services are up and running for the past 3 hours.

The reason for this incident was a switch stack member that crashed but did not fall out of the stack. Due to not being marked as down, intended fail-over functions did not work as expected and causing a “split brain” problem. Onsite technicians had to be called in and hence delaying the time to resolution. Complete root-cause investigation has started to find out why this happened along with validating out-of-band access.

We are sorry for the inconvenience of this incident and any problems caused.

2019-08-30 15:05 – Functionality has been fully restored and all tests have been completed. This status will be open for a while.

2019-08-30 14:50 – Technicians are still working with the incident and we will update this post continuously.

2019-08-30 14:10 – We have identified a hardware failure and technicians are actively working on resolving the incident.

2019-08-30 13:40 РWe are experiencing network connectivity issues in region FRA1. Troubleshooting is ongoing.